VAPEPIE FAQ

1) Who is VAPEPIE?

VAPEPIE is a trusted online store and manufacturer specializing in authentic disposable vapes and vape products.
Founded in 2013, we focus on delivering high-quality, genuine products with reliable service and fast support.

Want to learn more about us? Please visit our About Us page.

2) Are the products sold on VAPEPIE authentic?

Yes. All products sold on VAPEPIE are 100% authentic.

We produce our products in our own factory to ensure consistent quality, safety, and authenticity.

3) How do I place an order on VAPEPIE?

Placing an order is quick and easy:

1. Browse our website and choose the product you want
2. Select your preferred options (if available)
3. Click Add to Cart
4. Go to your cart and click Checkout
5. Fill in your shipping information and complete payment securely

Once your order is submitted, you’ll receive an order confirmation email.

4) What payment methods do you accept?

We accept multiple secure payment options, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Other secure payment gateways shown at checkout

5) How do I pay with PayPal?

Paying with PayPal is simple:

1. Add items to your cart
2. Click the PayPal button at checkout
3. You’ll be redirected to PayPal to complete payment
4. After payment, you’ll return to our website and receive confirmation by email

6) How do I use a discount code?

To apply a promo code:

1. Add items to your cart and proceed to checkout
2. On the checkout page, find the Discount / Promo Code box
3. Enter your code and click Apply
4. Make sure the discount appears in your order total before completing payment

7) How much is shipping?

Shipping fees are calculated automatically at checkout.

The final cost depends on:

• Your delivery destination
• The shipping method selected
• The total weight/quantity of your order

You can always review the shipping cost before placing the order.

8) How can I track my order?

Once your order ships, we’ll send you an email with a tracking number.

You can use it to track your package directly on the carrier’s website.

If you didn’t receive the email, please contact us at [email protected]

9) How do I know if my order was successfully submitted?

After placing your order, you will receive a confirmation email with:

• Your Order Number
• Order details
• Payment confirmation (if applicable)

If you don’t see it, please check your spam/junk folder first.

10) Can I change or cancel my order after placing it?

Yes, but please contact us as soon as possible.

• Changes or cancellations are allowed on or before 11:00 PM (PDT, GMT -7) on the same day the order is placed
• After that time, we may not be able to stop the order if it has already entered processing or shipping

To request changes, email us at [email protected]

with your order number.

11) What if I receive missing items or the wrong product?

If your order arrives with missing items or incorrect products, we’ll fix it quickly.

Please email [email protected]

and include:

• Your Order Number
• A clear photo as proof (image file under 1MB)

We will reship the correct item at no extra cost, and in most cases, you won’t need to return the wrong item — you can keep it as a gift.

12) What if I receive a defective product?

If you receive a defective or damaged item, please contact us immediately at [email protected]

To help us solve the issue faster, please provide:

• Order Number
• Clear photos or short video showing the issue

Once confirmed, we will arrange a free replacement or solution as soon as possible.

13) Do your products come with a warranty?

Because disposable vapes are one-time-use products and shipping conditions can vary, we do not offer a traditional long-term warranty.

However, if the issue is confirmed to be caused by a product defect, we will send a replacement for free.
Just keep your proof and contact our support team.

14) What is your return and refund policy?

We want you to shop with confidence.

If you need to return an item, please refer to our Refund & Return Policy page for full details, including eligibility and conditions.

15) How do I start a return?

To request a return, please email [email protected]

and include your order details.

Returned items must be:

• Unused
• In original packaging
• In original condition

Our support team will guide you step by step.

16) How long does it take to process a refund?

Once we receive and inspect your returned item(s), refunds are usually processed within 5–10 business days, depending on your original payment method.

17) Is ordering online secure?

Yes. We take your privacy and security seriously.

Our website uses SSL encryption to protect your personal and payment information during checkout.

18) Is it safe to use my credit card on your website?

Yes. All transactions are processed through secure payment systems and encrypted using industry-standard protection (including AES-256 encryption where applicable).

19) Will my personal information be kept private?

Absolutely. Your personal information is private and confidential.

We do not sell, rent, or share your information without your consent, except when required by law or needed to fulfill your order (such as shipping carriers).

20) What browsers work best for shopping on VAPEPIE?

For the best experience, we recommend:

• Google Chrome
• Safari
• Firefox
• Internet Explorer

21) Do you offer discounts or promotions?

Yes! We regularly run:

• Limited-time sales
• Discount codes
• Special bundle deals

To stay updated, subscribe to our newsletter and follow our social media channels.

22) Which product should I choose? Can you recommend one?

Of course. If you’re not sure what to buy, we’re happy to help.

Email us at [email protected]

and tell us what you prefer (flavor, nicotine strength, puff count, etc.).

Our support team will recommend the best options for you.

23) How can I contact customer support?

You can reach our customer service team anytime at:

📩 [email protected]

We aim to reply to all inquiries within 24 hours, and our support is available 24/7.